Privacy Statement

At Edutec.co.uk, we respect your privacy. We do collect information from you, but it is our policy and priority to ensure that all personal information remains private and secure. To earn your trust and confidence in the Internet and in Edutec.co.uk, we are disclosing our privacy practices and the uses of the information we gather.

To protect your privacy, Edutec.co.uk:

	Will not release personal identifying information about you without first obtaining your consent, unless required to do so by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our company.
	Will inform you when we change our privacy policy, either by e-mail, newsletter or via a link when you log in.

Edutec.co.uk reserves the right to amend this Privacy Statement at any time without prior notice, and only the current Privacy Statement may be deemed effective.

1. What General Information Do You Collect & How Is It Used?

When you visit Edutec.co.uk, we collect some basic information about your computer:

IP address (your computer's unique signature) Operating system (e.g., Windows 95, 98, 2000, ME, NT, XP)

Browser software (e.g., Microsoft Internet Explorer, Netscape)

We use it to help us better understand the people who visit us.

2. What Personal Information Do You Collect And How Is It Used?

In order to fulfill our core business requirements, provide a quality support service for our clients, and process training/general enquiries, it is necessary for us to collect some personal information from you.

This includes but is not limited to first name, last name, email address, company name and address. In the initial stages of processing the "Training Needs Assessment Form" we use this plus other personal/company information to better understand your training requirements.

3. What Are Cookies And What Do You Use Them For?

We require each client to enable cookies to login and use our services.

What is a Cookie?
A cookie is a very small text file placed on your hard drive - with your permission - by a web server.

Why do we use Cookies?

Identification: We use cookies to identify you uniquely.

Tracking and Maintaining Session info: Once you have logged in, we use the cookie to distinguish between your support session and that of the many other people using our service. For example: After you have logged-in to the client support area, and you go to submit a support ticket, we need to display your tickets and not somebody else's. Setting cookies is currently the best method of maintaining session information over the web.

Are cookies secure?
A cookie cannot contain program code, so it cannot be used as a virus nor can it be used to extract data from your system. When a cookie is set, only the server which set the cookie can access the information in that cookie. The use of cookies allows us to provide a higher level of security for your e-mail account.

How do I change the way my browser handles cookies?
Most browsers allow three options for handling cookies:

Accept all cookies.

Warn before accepting a cookie.

Reject all cookies.

Our web-based support service will not function unless your browser is set to accept cookies. Instructions for enabling and disabling cookies can be found through the help menu on most browsers.

4. How can I Protect My Privacy Within Edutec.co.uk And The Internet As A Whole?

Know the risks.
If you provide your e-mail address to public domains such as chat rooms or newsgroups, or you provide it to Web sites which don't respect your privacy, you may begin to receive unsolicited e-mail. Unsolicited e-mail is also known as Spam. Although Edutec.co.uk has strict rules prohibiting Spam. It is generally a good idea to provide your e-mail address only to people or groups that you trust.

Educate yourself.
Look for a privacy statement on every site you visit on the Web, and search for information on how to protect your privacy.

Use complex passwords.
If your password is simple, it is also simple for a hacker to break it and gain access to your e-mail account or other private areas. To protect your privacy, you should use complex passwords consisting of very long and awkward keystroke combinations. This makes the hacker's job much more difficult.

We send reminders of your Support Zone passwords only after the appropriate security questions have been answered. NEVER GIVE YOUR PASSWORD TO ANYONE. If someone claiming to represent Edutec.co.uk in an e-mail asks for your Edutec.co.uk password, DO NOT RESPOND. The only time we ask for your password is via a web page, when you need to access our system (such as the login screen).

This privacy policy is part of our User Agreement and you agree to be bound by all of its terms and conditions.